PRIVACY POLICY

INTRODUCTION

PLUMBING305 LLC, operating the website miami305plumbing.top ("Website"), respects your privacy and is committed to protecting it through our compliance with this policy. For purposes of this Privacy Policy, the terms "we," "us," "our," and "Company" refer to PLUMBING305 LLC, a Florida limited liability company. The terms "you" and "your" refer to you, as a user of our Website located at https://miami305plumbing.top.

This Website provides information about residential and commercial plumbing services, including emergency repairs, drain cleaning, water heater installation and repair, pipe replacement, leak detection, sewer line services, and free estimates primarily serving Miami-Dade County, Broward County, and surrounding South Florida communities. We will use our best efforts to ensure that the information you submit to us is used only in accordance with the terms of this Privacy Policy.

WHAT TYPES OF PERSONAL DATA WE COLLECT

We collect and process several types of personally identifiable information about users of our Website, including:

Information You Provide Directly:

• Contact & Service Requests: When you request a quote, schedule a service appointment, or contact us via forms, we may collect your name, phone number, email address, service address, and description of your plumbing issue or project needs.
• Appointment Details: Preferred service dates/times, property access instructions, gate codes, pet information, and emergency contact information for on-site service coordination.
• Payment Information: If you make payments online or over the phone, we collect billing address and payment method details. Important: We do not store full credit card numbers, CVV codes, or bank account credentials on our servers; all payments are processed through PCI-DSS compliant third-party payment processors.
• Communications: Information you provide when contacting us via email, phone, live chat, or social media, including your name, contact details, and message content.
• Service History: Records of services performed, warranties issued, invoices, and follow-up communications related to your plumbing projects.

Information Collected Automatically:

• Device & Usage Data: IP address, browser type and version, operating system, device identifiers, pages visited, time spent on pages, clickstream data, and referring/exit pages.
• Location Information: Approximate geographic location derived from your IP address or, with your explicit permission, precise location data to verify service area coverage, provide accurate dispatch estimates, and connect you with the nearest available licensed technician.
• Cookies and Similar Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to enhance user experience, analyze traffic patterns, personalize content, and measure advertising effectiveness. You may manage cookie preferences through your browser settings.

Information from Third Parties:

• Analytics Providers: Aggregated, non-personally identifiable data from services like Google Analytics regarding user behavior, demographics, and site performance.
• Review & Referral Platforms: If you leave reviews on third-party sites (Google Business Profile, Yelp, HomeAdvisor, Angi, etc.) or are referred through partner platforms, we may receive limited feedback or referral information.
• Service Partners: Information from home warranty companies, property management firms, insurance adjusters, or general contractors who refer clients to us, limited to what is necessary for service coordination.

HOW WE USE PERSONAL DATA

We use personally identifiable information for the following legitimate business purposes:

• To provide, schedule, dispatch, and complete plumbing services requested through our Website or by phone.
• To respond to your inquiries, service requests, quote estimates, and customer support communications in a timely and professional manner.
• To send you service confirmations, appointment reminders, post-service follow-ups, satisfaction surveys, maintenance tips, or promotional offers (you may opt-out of marketing communications at any time).
• To verify that your service location falls within our licensed service area (Miami-Dade, Broward, Palm Beach, and surrounding South Florida counties).
• To process payments, issue invoices, receipts, warranty documentation, and service reports for work performed.
• To analyze Website usage trends, monitor performance metrics, and improve our online services, customer experience, and operational efficiency.
• To detect, prevent, and address technical issues, fraudulent activity, unauthorized access attempts, or security breaches.
• To comply with applicable Florida state laws, contractor licensing regulations (Florida Department of Business and Professional Regulation), building codes, legal processes, or enforceable governmental requests.
• To enforce our Terms of Service and protect the rights, property, or safety of the Company, our licensed technicians, customers, employees, or the public.
• For any other legitimate business purpose with your explicit prior consent.

WITH WHOM AND WHY WE SHARE PERSONAL DATA

We do not sell your personally identifiable information to third parties for their direct marketing purposes. We may disclose personal information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who perform essential services on our behalf, such as Website hosting, payment processing, SMS/email notification services, customer relationship management (CRM), scheduling software, and marketing analytics, all under contractual obligations to protect your data and use it only for specified purposes.
• Dispatch & Field Operations: With our licensed plumbing technicians, dispatch coordinators, and field supervisors solely to schedule, route, and complete your requested service appointments.
• Legal & Regulatory Compliance: To comply with subpoenas, court orders, administrative warrants, legal processes, Florida licensing board inquiries, or lawful requests from law enforcement, regulatory authorities, or public safety agencies.
• Protection of Rights: To establish, exercise, or defend our legal rights; to investigate potential violations of our Terms, fraud, safety concerns, or unauthorized use; or as otherwise required or permitted by applicable law.
• Business Transfers: In connection with any merger, acquisition, sale of Company assets, financing transaction, or acquisition of all or a portion of our business by another company, user information may be transferred as a business asset, subject to the protections of this Privacy Policy and applicable law.
• With Your Consent: For any other purpose specifically disclosed to you at the time of collection or with your explicit, informed permission.

YOUR CHOICES TO LIMIT USE AND DISCLOSURE

• Email & SMS Communications: You may unsubscribe from promotional or marketing messages by following the opt-out link in any email or replying "STOP" to SMS alerts. Please note that essential service-related communications (appointment confirmations, emergency updates, safety notices, warranty information) may continue as necessary to fulfill your service requests and contractual obligations.
• Cookies & Tracking: Most web browsers allow you to refuse, delete, or manage cookies through their settings. Note that disabling certain cookies may limit Website functionalities such as online quote requests, live chat support, saved preferences, or personalized content.
• Location Data: You may disable location services through your mobile device or browser settings. However, this may prevent us from accurately verifying service area eligibility, providing precise dispatch estimates, or connecting you with the nearest available licensed technician.
• Do Not Track (DNT): Our Website does not currently respond to browser "Do Not Track" signals, as no uniform technical standard for DNT recognition has been widely adopted across the industry.

YOUR RIGHTS TO ACCESS YOUR DATA

Depending on your jurisdiction, you may have the right to:

• Request access to the categories and specific pieces of personal information we have collected about you.
• Request correction of inaccurate, incomplete, or outdated information we maintain.
• Request deletion of your personal information, subject to certain legal exceptions (e.g., records required for contractor licensing compliance, warranty obligations, active service agreements, tax records, or pending legal disputes).
• Object to or restrict certain processing activities, particularly for direct marketing purposes.
• Request data portability in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us using the information provided in the "How to Contact Us" section below. We will respond to verified requests within 30–45 days, as required by applicable law, and may request additional information to verify your identity before processing your request to protect your privacy and security.

DATA RETENTION

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by Florida law, contractor licensing regulations, warranty obligations, insurance requirements, or potential legal claims. General retention guidelines include:

• Service records, invoices, work orders, and warranties: 7 years (per Florida contractor licensing, tax, and consumer protection requirements)
• Customer contact and account information: Duration of active service relationship + 3 years for warranty, follow-up, and re-engagement purposes
• Website analytics and usage 26 months (Google Analytics default retention period)
• Marketing consent and communication preferences: Until withdrawal of consent + 2 years for audit and compliance documentation
• Payment transaction records: As required by payment processors, financial institutions, and applicable regulations (typically 5–7 years)

SECURITY

PLUMBING305 LLC implements reasonable administrative, technical, and physical safeguards designed to protect your personally identifiable information from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These measures include:

• Restricting access to personal data to employees, licensed technicians, and contractors who need it to perform their job duties
• Using encrypted connections (HTTPS/TLS) for all data transmission between your browser and our servers
• Partnering exclusively with PCI-DSS compliant payment processors; we never store full credit card numbers, CVV security codes, or bank account credentials on our internal systems
• Conducting regular security awareness training for staff and maintaining updated cybersecurity protocols
• Performing periodic risk assessments and updating safeguards in response to emerging threats and industry best practices

Important Notice: While we strive to use commercially acceptable means to protect your information, no method of electronic transmission or digital storage is 100% secure. We cannot guarantee absolute security, but we are committed to maintaining robust protections consistent with industry standards for home service businesses.

INTERNATIONAL DATA TRANSFERS

The Company is headquartered in Coral Gables, Florida, USA. All data collected through our Website is processed, stored, and managed within the United States. If you access the Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our Website and providing your information, you expressly consent to such transfers and processing in accordance with this Privacy Policy.

CHILDREN'S PRIVACY

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or legal guardian and believe your child has provided us with personal information without your consent, please contact us immediately using the information below. If we discover that we have inadvertently collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information promptly and securely.

YOUR CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents who access our Website have additional rights regarding their personal information:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected, used, disclosed, or "sold" (as defined by CCPA) about you in the preceding 12 months.
• Right to Delete: Request deletion of personal information we have collected from you, subject to certain exceptions (e.g., completing transactions, detecting security incidents, complying with legal obligations, exercising free speech).
• Right to Opt-Out of Sale/Sharing: We do not "sell" or "share" personal information as defined by the CCPA/CPRA. However, California residents may opt-out of certain data uses for targeted advertising by adjusting cookie preferences or contacting us directly.
• Right to Correct: Request correction of inaccurate personal information we maintain about you.
• Right to Limit Use of Sensitive Personal Information: We do not collect or use sensitive personal information (as defined by CPRA) for purposes that would trigger this right.
• Right to Non-Discrimination: We will not discriminate against you (e.g., deny services, charge different prices, provide a different level of service) for exercising any of your CCPA/CPRA rights.

To exercise your California privacy rights, please contact us at jasonkaron38@gmail.com or write to the address below. We will verify your California residency and identity, and respond as required by law within 45 days (with a possible 45-day extension if notified).

California's "Shine the Light" Law (Civil Code § 1798.83): California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes during the preceding calendar year. Submit such requests in writing to the contact information provided below.

THIRD-PARTY LINKS AND CONTENT

Our Website may contain links to third-party websites (e.g., manufacturer warranty portals, financing partners, review platforms, industry associations), embedded content from external sources (e.g., Google Maps for service area visualization, YouTube tutorial videos), or display advertisements served by third-party ad networks. This Privacy Policy applies solely to information collected by PLUMBING305 LLC through miami305plumbing.top. It does not apply to the practices of companies we do not own or control, or to individuals we do not employ or manage. We encourage you to review the privacy policies of any external sites you visit or services you use.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our business practices, service offerings, technological advancements, or legal and regulatory requirements. The "Last Modified" date at the top of this page indicates when the most recent changes were made. If we make material changes to how we collect, use, or share your personally identifiable information, we will notify you by: (a) email to the address associated with your account (if applicable); (b) a prominent notice posted on the Website homepage; or (c) other means as required by applicable law. Your continued use of the Website after such modifications constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically for any updates.

PRIVACY OPT-OUT & PREFERENCES

To manage your communication preferences, update your contact information, submit a privacy rights request, or opt-out of certain data uses, please contact us directly at jasonkaron38@gmail.com or call our office during regular business hours. For cookie preferences, you may adjust settings via your browser or use our cookie consent banner (if available on the Website).